UnionTerms & conditions
Version 2026-10-06.1 · Prepared 6 October 2026
Who operates UnionRelay?
UnionRelay operator — details awaiting completion. Business address must be added before launch. Contact: the contact channel shown on your order or account invitation. UnionRelay is the product name and does not, by itself, identify a separate legal entity.
Scope and contract
UnionRelay is intended for adult business users, agencies and recruiters. You must have authority to act for your organisation. These terms, the selected order and any agreed service scope form the contract when accepted. A specific signed order takes priority for its commercial scope, and the data processing addendum takes priority for processor obligations. Browsing alone is not represented as acceptance of a paid subscription.
Service and customer responsibilities
We provide the selected software access and expressly agreed services with reasonable care and skill. You supply accurate instructions, lawful data, permissions, sufficient budgets and secure connected accounts. Keep your credentials private and tell us promptly about misuse. You remain responsible for reviewing outputs, audience choices and your own offers. We remain responsible for our own duties and cannot transfer every risk to you.
AI, automation and authority
Automated research and campaign actions use your documented settings. Approval covers the chosen scope and version. Review facts, recipients, prices and intellectual-property permissions. AI may be wrong, biased or incomplete. Final contracts, discounts, buyer acceptance and hiring decisions need the relevant authorised person. Pausing cannot recall a request already delivered to a provider. No revenue, meeting, search ranking, exam success or immigration outcome is promised.
Charges, renewals and cancellation
The order must state the price, tax treatment, billing interval, allowances, renewal date and any separate usage charges before purchase. Subscriptions renew for the stated interval until cancelled. Trials do not imply permission to debit a card. AI/provider fees and managed staff work are separate unless expressly included. Cancel through the billing portal where available or contact us. No hidden penalty applies merely for asking to cancel. See the cancellation policy. Material renewal price changes require advance notice and an opportunity to decline renewal.
Availability and third parties
Availability depends on hosting, networks, approved APIs and provider permissions. We do not promise uninterrupted operation or protection against a platform restricting an account. Provider restrictions do not excuse our own breach. Planned maintenance should be notified where practicable. No service-level credit or guaranteed recovery time applies unless written in the order. Customers should retain appropriate copies of their records.
Ownership and permitted use
You retain rights in your input and grant only the permissions needed to deliver the service. You may use outputs to the extent we and the relevant providers can grant those rights. Outputs may not be unique or copyright-protectable and must be checked. Our product, brand and third-party open-source components retain their respective rights. No permission is given to copy third-party content unlawfully or resell access outside the agreed plan.
Suspension and ending access
We may restrict access proportionately for material misuse, compromised accounts, unpaid charges or legal requirements. Where reasonably possible we explain the reason and allow correction. An urgent risk may require immediate restriction. Contact us for review. Ending access does not itself erase records or prevent a justified refund. Data return and deletion follow the agreed schedule and addendum. We will not claim a right to retain payment for services we unjustifiably refuse to supply.
Liability
Nothing excludes fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or liability and statutory rights that cannot lawfully be excluded. Subject to those protections and legal reasonableness, proposed business-only terms limit aggregate liability to the greater of £1,000 and the fees paid or payable for the affected service in the preceding twelve months, and exclude genuinely indirect consequential loss. This cap is a proposed commercial allocation for legal review, not immunity from claims, and does not restrict a data subject’s statutory rights. Different agreed limits must be stated in the order. No general customer indemnity applies for our own negligence.
Managed work, changes and disputes
Human staffing, audits and delivery require an agreed scope, price, dependencies and acceptance process. Requesting staff does not create an employment or placement contract. Changes to existing contracts should not retrospectively remove accrued rights. English and Welsh law and courts are proposed for business contracts, subject to mandatory applicable law and the agreed order. Consumer protections and any mandatory rights to use local courts remain unaffected. First use the complaints route. These terms do not prohibit lawful complaints, regulator reports, reviews or chargeback rights.
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