UnionCancellation & refunds
Version 2026-10-06.1 · Prepared 6 October 2026
Business subscriptions
Cancel renewal through the Stripe billing portal if available, or by contacting the contact channel shown on your order or account invitation with your organisation and subscription reference. Do not send full card details. Cancellation normally ends the next renewal and leaves access until the paid period ends, unless you request closure or lawful suspension applies. A manual account suspension does not cancel a Stripe subscription by itself. We will confirm the effective cancellation date.
Refund assessment
For business purchases, change-of-mind refunds for an already started period are not automatic unless the order provides one. Report duplicate charges, billing errors, non-delivery or material defects promptly. We assess the circumstances, contractual remedies and applicable law, including any refund due for our failure to supply. This is not a blanket “no refunds” policy. Approved refunds are returned through the original method where possible. Bank processing times vary.
Usage and managed services
Actual authorised third-party usage may remain payable. Internal budget reservations are estimates, not proof of incurred charges. Refunds for scoped human work depend on work properly performed and reasonably committed costs disclosed in the order. Unperformed work and any lawful cancellation rights must be assessed fairly.
Consumer rights are preserved
If you are legally a consumer despite the intended business use, mandatory rights still apply. Online service contracts commonly have a 14-day cancellation period from contract formation. Starting early or supplying digital content requires the legally required separate request, consent and acknowledgement before any right can be reduced or lost. A terms checkbox alone does not obtain that waiver. The present purchase flow does not collect a waiver. Faulty-service and other statutory remedies remain available.
Cancellation notice
Send a clear statement to the contact channel shown on your order or account invitation: “I wish to cancel [service/order], ordered on [date]. My name and account email are [details]. Please confirm cancellation and any refund due.” Add your postal address and the date. A handwritten signature is needed only if you choose a paper notice. You can use other clear wording.
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